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Persuasion without Manipulation: A Question of Ethics
Posted By Ceci On 27 June, 2010 @ 2:24 am In Edition 33,Human Resources | 2 Comments
By: Dra. Gloria Robles
We all need to convince others to follow our proposal. Sales agents try to persuade buyers to choose the brand they’re promoting; advertisers try to increase the consumption of a product; politicians seek to win votes; and directors try to motivate their employees to turn their vision of the company into reality.
This means that persuasion is a subject of great use and utility. It is the reason why social psychology and communication sciences study it and have developed a series of techniques to make persuasive messages more effective. However, on many occasions, the ethical use of this tool has not been taken into consideration. In this context, the following paper is intended to identify the differences between manipulation and ethical persuasion, and invite readers to avoid the first idea and make use of the second.
We must begin by defining the concept of persuasion. According to Collins (2009, p.4), persuasion consists of “an intentional and internalized change in attitudes, beliefs or behavior, derived from a communication where the receiver perceives some degree of freedom of choice.” For example, Cablevision, with its television commercials, tries to convince Internet users to discontinue the services provided by Telmex and change to Yoo, offering a series of arguments, such as speed and cost. In this way, it intends to change the consumer’s idea that its Internet service is faster than that offered by Telmex, so that the user changes his opinion and drops one provider for another. Their slogan is “Change Now.”
Analyzing the concept of persuasion as explained above, we discover that there is no ethical consideration. Rather, what is spoken of is effective and ineffective persuasion, depending on whether the objective is achieved or not. Gadner (2004, p. 212) expresses this practical concept of the art of persuasion in the following way: “It depends on us to choose the use we give [to the techniques of persuasion], whether we use them in a selfish and destructive manner, or in a generous way that seeks to improve people’s lives.” Therefore, the techniques proposed by communication theorists are neither good nor bad; their ethical value depends on the purpose for which they were used. In other words, the end justifies the means.
On the other hand, there are several authors (Messina 2007, Reardon 1991), who emphatically emphasize that persuasion should be applied with ethical standards. For example, Baker and Martinson (2001) propose that five principals must be met for persuasion to be considered ethical:
In summary, we can say that for persuasion to be ethical, one must respect the dignity of the receiver, allowing him to make a voluntary, informed, rational and thoughtful choice.
Ethical concepts are fine in theory, but in practice they can be difficult to apply. To make this easier, Table 1 compares the factors that Gadner (2004) proposes to achieve effective persuasion to those that must be applied to convert persuasion into ethical use.
Table 1: Differences between Effective Persuasion and Ethical Persuasion
If we look at the big lies propagated by some pseudo-entrepreneurs or business managers, we see that while they were effective in their attempts to persuade, they were unethical. One example is the fraud perpetrated by the private investment firm Stanford Financial Group. It offered investors the promise of high-interest returns far above the average of the financial instruments available in the Mexican Market (it outlined very well the benefits of its proposal), but omitted to say that the institution was not registered in the Mexican SEC Commission and if it had losses they were not protected by any institution. Their proposal was deceptive and manipulative. The investors ended up losing their money and didn’t find a way of recovering it. The director, a real scoundrel, will have no chances of doing business again in Mexico and other countries in the world. With so much deception and manipulation in the business world, it would seem as though human beings have some mischievous little devil that leads them to want to abuse others, to quickly acquire wealth or power. But human wisdom seeks to counteract this little imp through the use of laws and regulatory institutions.
In contrast to the Stanford Financial Group, we find brokers of many Mexican brokerage firms who want to convince potential clients to invest in their institution. Of course, they base their proposal on solid arguments, supported by statistics of comparative returns on their investments with respect to those of the competition. When talking with a customer, they show enthusiasm about their products and clearly explain the benefits they will receive, avoiding deception and, above all, respecting the person’s freedom. Through the use of ethical persuasion, the client will trust and have confidence in the institution and with the executive, which will allow him to continue doing business with them, instead of the competition. In the long range, ethical persuasion yields a good return.
How To Protect Yourself from Unethical Persuasion
While the persuader should behave in an ethically responsible way, the receiver must also do his part by protecting himself from abusive and deceptive persuasion. To achieve this, Pratkanis and Aronson (2001) have suggested the following measures:
Human beings want other people to do what they ask, whether they are entrepreneurs, advertisers, managers or politicians. To achieve this, they can apply principles and tactics of effective persuasion, without being concerned with deception or manipulation. At first, unethical persuaders may achieve their objective, but when the receivers become aware of the abuse, trust will be broken and it will be nearly impossible to restore it. In the business world, trust is fundamental. If a business manager or director speaks truthfully, is authentic, and respects the dignity of his clients and his employees, they will trust him and long-standing relations can be established. Ethical persuasion has its costs, but the investment is well worth it. ?
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